Skyward Family Access FAQ
What are the system requirements?
I’m having difficulty logging in. Am I using the correct Login ID?
Can I retrieve my password and/or login name if I have forgotten what they are?
How do I change my Password, Logon ID or e-mail address?
Why am I receiving a message about a certificate?
I have multiple children. Do I need multiple accounts?
Do both parents of a household get individual accounts for accessing Skyward?
Can I change my username and password?
How do I see assignments and tests?
Why are some columns in the grade book shaded yellow?
Who can I contact with an issue?
I’m having difficulty logging in. Am I using the correct Login ID?
The default login convention is the first five characters of your last name followed by the first three characters of your first name followed three zeros. If your last name is only three or four characters long, you will have to substitute the five character convention with spaces. For example, if your name is James Bond, the log on convention is BOND JAM000. If your last name only has three characters, for instance Casper Boo, the log on will be BOO CAS000.
Can I retrieve my password and/or login name if I have forgotten what they are?
Please contact your Student's school to assist with a password reset.
How can I reset my e-mail address?
Please contact your Student's school to assist with an email address change.
Why am I receiving a message about a certificate?
In order to ensure a secure connection between parents and guardians and the Skyward grade book, we have implemented the same security used by websites that accept credit card information. If you look at the web address, you will see “https.” If you are receiving the error message about a certificate, please ensure you are using the newest version of your web browser.
I have multiple children. Do I need multiple accounts?
If a parent/guardian has multiple children attending Phoenixville Area School District schools, all student information will be displayed under a single parent/guardian account.
Do both parents of a household get individual accounts for accessing Skyward?
YES, a logon is created for each parent/guardian of the household.
Can I change my username and password?
No, please contact your Student's school to assist with a username and password reset.
How do I see assignments and tests?
After entering Skyward, click on the Gradebook link. This will give you a list of classes and grades. Click on a grade, and a new window will open displaying further details about the selected grade.
Why are some columns in the grade book shaded yellow?
Yellow shading indicates that the marking period you are looking at is active and the grade shown is subject to change as assignments and tests are added and scored. You may also notice this shading for the final grade if the course has not completed for the year.
Who can I contact with an issue?
Questions concerning grade book scoring or assignments should be directed to your child’s teacher.
Questions regarding cafeteria balances or payments should be directed to
[email protected].
Please contact your student's school for assistance with Skyward login issues.